Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery locations, and specific floral requirements. Payment details are collected when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may obtain additional business details such as company registration information, preferred delivery timing, and budget constraints. This helps us tailor our service to your organization's needs.

Our site automatically captures certain technical data when you visit, including your IP address, browser type, device info, and how you navigate the site. We use this data to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill floral orders and deliver exceptional customer support. This includes processing orders, coordinating deliveries, creating customized arrangements based on your requirements, and communicating about your service needs.

We also analyze information to improve our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

UrbanPrismAlley respects your privacy and does not sell your personal information to outsiders. We share information only when necessary to deliver our services or when required by law.

We may disclose necessary information to trusted partners who help run our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.

We may reveal information if mandated by law, a court order, or a governmental request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This involves safe storage of data, encrypted exchanges, and restricted access to personal information inside our organization.

Although we deploy robust security measures, no online transmission method is completely risk-free. We regularly update our security practices to counter evolving threats.

Your Privacy Rights

You hold significant rights over your personal data. In line with applicable laws, you may be entitled to view, modify, erase, or limit how your information is used.

To exercise these rights, please reach out to us using the contact details at the policy's end. We aim to reply within a timeframe required by applicable law.

Data Retention

We keep personal data only for as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and purpose.

Cookies and Website Tracking

Our site utilizes cookies and other technologies to enhance your browsing experience and help us understand how visitors use our site. Cookies store your preferences and allow us to analyze site performance.

You can adjust cookie settings in your browser preferences. However, turning off certain cookies may affect how the site functions. For more details about how we handle cookies, please review our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only UrbanPrismAlley and our site. We are not responsible for the privacy practices of third-party sites.

We recommend reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.

We invite you to revisit this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we process your information, please reach out to us.